FAQ

Q?

Can I trust products that made in China ?

A.

If you are using an Apple or Samsung mobile phone, you can check the back or inside of your phone for the country of manufacture. Most leading mobile phone brands trust China and manufacture here. Can you trust it? Numerous famous brands and products are now made in China. Due to our competitiveness, our highly skilled workers and the availability of the complete supply chain for all components and materials, Chinese companies really can make high quality products at very competitive price.

Q?

Why do so many low quality products come from China ?

A.

There are many copied and reconditioned products distributed from China. The latest iPhone model price can range from 50USD to 800USD, different prices for varying levels of quality. You can even get the latest iPhone running an Android operating system!
In addition, some companies in China run a 'one-deal business'. They receive deposits and disappear, they offer very low prices to get orders and then supply fake or reconditioned products to foreign customers because it's impossible for foreign buyers to sue them, they don't care about reputation and long term relationships, maybe even changing their company name quite often.
These people give the "Made in China" mark a bad reputation. It's frustrating for many reputable companies and extremely frustrating for EMAC.

Q?

Why I can trust EMAC ?

A.

Established in 2006, we have always traded as EMAC International Group. We visit customers every month and attend many prominent industry exhibitions each year. We have established branch offices in many countries and are always looking forward to the opportunity to meet our customers face to face.
There are no products that can guarantee a 0% defective rate, however, EMAC is able to minimize this risk. We always tell all of our customers the truth and we take full responsibility should the unexpected occur.
EMAC aims to be a reliable partner & good friend to all our customers.

Q?

Can I visit EMAC and its partner factories ?

A.

EMAC head office located in Shenzhen city, it's very close to Hong Kong, you can ask our staff for a guide to visit EMAC. We always welcome friends from all over the world to visit our company and our partner's factories. This is the best way for you to really get to know about EMAC and our partners also understand our ethos. 30 days notice is requested before your visit, this enables us to arrange your schedule, visa and do all other necessary preparations.

Q?

Can we be a distributor or agent of EMAC International Group in our region ?

A.

EMAC aims to build a worldwide network. Of course not just by ourselves, but with the assistance from our business partners from other countries.
We are not just trying to make sales through our business partners, we have a complete business plan to support our partners as well, EMAC hopes that we can grow together with our business partners and enjoy the process together as well as a long lasting friendship.

Q?

How can I give feedback or make a complaint about your service or products ?

A.

You are always welcome to contact EMAC by telephone, in person or via email (care@emac.cc). Our customer service team is timely, sensitive and efficient in replying to customer's complaints, suggestions and needs.

Q?

How about the after-sales service for all of your products ?

A.

Due to our multi-lingual team, we are able to communicate with customers from all over the world. EMAC also has an experienced engineering team that can take quick action on customer complaints. We provide support via email or telephone for simple queries, enabling customers to solve issues with our support. If not, our EMAC engineering team can provide on-site service all over the world. Under the warranty period, the labor and material costs are free of charge.
In addition, we are constantly expanding our network of branch offices and partners enabling us to provide excellent after-sales service with engineers.